We understand things don't work out sometimes and we're here to help with your return! Please carefully read over our return/exchange policies, before sending back your return.
We accept returns and exchanges on eligible items within 3 days of purchase for store credit only.
Our policies are firm and non-negotiable. It is your responsibility, as the buyer, to read over any online stores policies prior to purchasing.
The following items are NOT eligible for return or exchange. These items are FINAL SALE and NON-REFUNDABLE:
- “Wire Rings” - Any ring that is handmade with wire.
- “Custom Order” - Anything that is personalized or altered specifically per the buyer’s request.
- “Sale Item” - Anything that is purchased on sale or at a discounted rate. This includes coupon codes and other discounts applied to your order.
- “Vintage Jewelry” - Rings, Earrings, or Necklaces that we source and resell as vintage.
- “Preorders” - Any items that you’ve purchased ahead as a preorder listing.
HOW TO RETURN:
Online Returns / Exchanges:
- If your order is eligible for return, contact us at email@example.com within 3 days of receiving your order and include your name, order #, and details about your return/ exchange.
- Wait for verbal Return Authorization (RA), before shipping back your return.
- If your return is approved, we will provide you with a return shipping label that includes tracking. Print the return label and use the original packaging you received your order in.
- All returned item(s) must be unworn and have all the original tags intact, and must be returned in the original packaging as you received it. Package the returned items carefully to prevent damage in transit. Original packaging includes: bubble mailer, cotton filled box, and drawstring bag. If the jewelry appears worn or damaged, we will not accept the return and we are not responsible for returning the items back to you.
- Buyer is responsible for return shipping costs + a 10% restocking fee.
- Allow 24-48 hours to process your return.
- If your order is shipped back without return authorization, we are not responsible for accepting your return or shipping back the items to you.
In-Store Return / Exchanges:
- Eligible items for return may be done in person at our studio during normal business hours, within 3 days of purchase.
- Buyer must provide a receipt of purchase.
- The item(s) must be unworn with all original tags intact. If any tags are ripped, bent, missing, or the jewelry appears worn or damaged, we will not accept the return.
Feel free to contact us via email at firstname.lastname@example.org with any questions or concerns regarding your order! We're here to help ♥