CONTACT US

Contact us via Email at WiredbyALP@gmail.com for all business concerns! 

 

VISIT US

EVENTS:

We host and attend local events in the Columbus, GA and surrounding areas. Find all of our events on our Facebook events section here.

 

STUDIO SHOP:

Come shop with us in person and check out all of our latest jewels! 

Bibb City Studios:
3718 2nd Avenue
Studio #201
Columbus, GA 31904

Open Tuesday - Friday 12 - 6PM EST

 

MARKET: 

Find us at Market Days on Broadway, in Uptown Columbus, GA, each Saturday from 9-12 PM EST. We have an assigned spot located near the corner of 10th Street and Broadway, directly across from Fountain City Coffee Shop. For more info on Market click here

 

SHIPPING

All orders are processed within 24-48 hours, during our normal business days TUE - FRI. Shipping prices are calculated based on weight with USPS First Class Package. You will receive a shipping notification with tracking, once your order has shipped. It then typically takes 3-5 business days to arrive at the destination. We offer FREE SHIPPING on all orders over $50 and the option to upgrade to Priority Shipping VIA USPS. Priority typically arrives in 1-2 business days once shipped.

 

SHIPPING OUTSIDE OF U.S.

We do not currently ship outside of the US.  

 

PICK UP ORDERS

Want to avoid shipping costs and get your order quicker? Select the Local Pick Up option at check out on our website! Pick up orders are processed within 24-48 hours, during normal business hours. You will receive an email notification with all pick up instructions, when your order is ready for pick up! 

 

RETURN / EXCHANGE POLICY

Please navigate to the footer menu on our website and click on Returns / Exchanges or click here. If you have any issues with your order, we are happy to help in any way we can! Please contact us via email at Wiredbyalp@gmail.com 

 

JEWELRY REPAIRS

Like anything we purchase, your jewelry can break. Please handle your jewelry with care! If you have an item that needs repairing, please contact us via email at Wiredbyalp@gmail.com - Include your date of purchase, pictures, and an explanation of what's broken, and we will do our best to work with you on fixing the repairs! Please know that some items are irreparable. If your jewelry breaks after the return/ exchange period, we are not responsible for replacing your broken items. We do charge small fees for repairs, and each repair will vary. Fees will be discussed prior to any work being done.

 

SALES TAX

All orders in the state of GA are applicable to 8% sales tax. All other states are exempt. Taxes are automatically calculated at check out! If we send you an invoice, and you do not include that you are out of state, you may be charges GA rate sales tax.

Wholesale orders are exempt from sales tax. It is the wholesale buyers responsibility to pay sales tax on all wholesale orders. 

 

SUPPLIER INFORMATION

We do not give out information on where we purchase our materials from. We recommend you google your questions ♥

 

CUSTOM ORDERS

A custom order is anything that is personalized, altered, or ordered specifically per the buyer’s request. We take a limited amount of custom orders throughout the year and make the decision to take on a project based on our load. Additional fees may apply. We do not solder, set, or drill stones. We ask that you have a general idea of what you’re looking for before contacting us. Give us any and all details, pictures if you have references, and tell us what your budget is for the project. We cannot copy someone else’s work. Serious inquiries only, please! 

 

During the Holiday season, the cut off date for custom orders is November 1st. We resume custom orders January 15th.     

 

WHOLESALE

Please email us at Wiredbyalp@gmail.com or visit our wholesale page here on our website, or visit our wholesale website directly www.wiredbyalpwholesale.com for more information. We'd love to work with you!    

 

GIFT CARDS

Gift cards can be purchased in person or online. They are valid for 365 days or one year from the date of purchase. If lost or stolen, we are not responsible for replacing your gift card. 

 

JEWELRY PARTIES

Book a small jewelry party with us at our studio! We welcome all ages for basic DIY jewelry parties, and can accommodate up to 10 people per party. We would love to help make your birthday party, girls night out, or social get together special with a unique DIY jewelry making party ♥

We supply all tools and materials, and have package pricing with themes and customizations. Please contact us via email at Wiredbyalp@gmail.com for all questions related to booking & pricing. Book ahead to secure your date!

    

RECOMMENDED JEWELRY CARE

Like anything we purchase, your jewelry can break. Handle your jewelry with care, and they’ll be less likely to break. We offer repair services, see details in our shop policies section.

NECKLACE CHAINS/PENDANTS

Oxidization and tarnish can happen to any metal, so clean your jewelry as needed. Metals such as Gold Filled, Sterling Silver, Brass, Copper, and Stainless Steel can be polished to restore shine with any jewelry polish that suits the metal type. We are not responsible for replacing your items if they tarnish.

For longer lasting wear, remove your jewels before entering water and wipe down after each use to remove body oils from the jewelry. 

GEMSTONE BRACELETS

Stretch bracelets can and will stretch out over time. For longer lasting tighter fit, remove/ put on one bracelet at a time to avoid excessive stretching. If your bracelets stretch out over time, we offer repair services! Please see our jewelry repairs section above. 

 

GOLD-PLATED vs GOLD FILLED 

Gold-plated – Gold-plating is a thin layer of solid gold applied to a brass base. The gold plating shine will wear off over time leaving the wire a duller gold than it was originally. It does not stand up to heat or water. Recommend you take off any jewelry prior to showering or washing hands. It will not turn your finger green or leave a black mark on your finger. It's simply an affordable alternative to gold-filled wire!

Gold-filled - Gold-filled is not to be confused with solid gold. It is made of several layers of 14k gold plating with a much thicker plating and thinner base metal. Gold filled wire is tarnish resistant and does not flake off, turn colors, or lose it's shine!

STAINLESS STEEL 

Stainless Steel pieces are hypoallergenic and will not tarnish, rust, or turn your skin green. Although our jewelry can handle a normal amount of contact with water and sweat, we suggest limited contact for longer durability. We take pride in using affordable high quality materials and want you to enjoy your jewelry for as long as possible. To ensure your pieces last, please do not expose your jewelry to harsh chemicals such as perfume, saltwater, pool chlorine or any household cleaning liquids.

  

COVID-19 DELAYS AND IMPACTS

Due to the COVID-19 Pandemic, we are unfortunately experiencing some delays in sourcing materials. Our website shows accurate quantities of items in stock. If for any reason we encounter COVID-19 delays with your order we will keep you informed! 

We ensure you that we are doing everything in our power to keep our work stations sanitized and your orders made and packaged safely! The health of our employees and all of our customers will remain a top priority for us throughout this pandemic! Thank you!

 

WARNING: CHOKING HAZARD 

Do not allow children to play with beads or let them place any jewelry pieces in their mouths. In the event that jewelry breaks, they may accidentally ingest or choke on the jewelry parts. All jewelry parts can be a choking hazard, especially for any children under the age of 5. Never suck or chew on your jewelry. Please keep yourself and little ones safe!