1. What is your shipping time frame?
All orders are processed within 24-48 hours, during normal business days M-F.
We ship all orders USPS First Class mail, which typically takes 3-5 business days to arrive to the destination.
There is an option to upgrade your shipping to USPS Priority mail, at your cost, on Etsy.
Priority mail typically arrives in 1-3 business days, once shipped.
2. What is the difference between Gold-Plated and Gold-filled wire?
Gold-plated – Gold-plating is a thin layer of solid gold applied to a brass base. The gold plating shine will wear off over time leaving the wire a duller gold than it was originally. It does not stand up to heat, water, or wear over time. Recommend you take off any jewelry prior to showering or washing hands. It will not turn your finger green or leave a black mark on your fingers. It's simply an affordable alternative to gold-filled wire.
Gold-filled - Gold-filled is not to be confused with solid gold. It is made of several thin layers of solid gold applied to a metal, and is tarnish resistant. It does not flake off or turn colors.
3. What is your return policy?
Please navigate to the footer menu on our website and click on Returns / Exchanges. If you have any issues with your order, we are happy to help in any way we can! Please contact us via email at Wiredbyalp@gmail.com
4. What happens if my jewelry breaks?
Jewelry can break just like any other item we purchase, and if this happens to your precious handmade Wired By ALP goods we will be happy to fix it for you! Contact us via email for details.
5. Do you charge Sales Tax?
All orders in the state of GA are applicable to 8% sales tax. All other states are exempt.
Wholesale orders are exempt from sales tax. It is the buyers responsibility to pay sales tax on all wholesale orders.
6. Where do you buy your beads / materials?
We do not give out information on where we purchase our materials from. We shop with many different wholesale vendors, from all around the world!
7. Do you take custom orders?
Yes, we take custom order requests! Please email us with your request details.
8. I'm interested in collaborating with you.
Great! Please email me at Wiredbyalp@gmail.com with all of your info and offer details.
9. I'm interested in purchasing wholesale from you.
Wonderful! Please email us at Wiredbyalp@gmail.com We'd love to work with you!
10. Do you ship outside of the US?
We do not currently ship outside of the US.
11. Recommended Jewelry Care
Like anything we purchase, your jewelry can break. Handle your jewelry with care, and they’ll be less likely to break. We offer repair services, see details in our shop policies section.
Oxidization and tarnish can happen to any metal, so clean your jewelry as needed. Metals such as Gold Filled, Sterling Silver, Brass, Copper, and Stainless Steel can be polished to restore shine with any jewelry polish. My favorite cleaner is “Wright’s Silver Cream.” You can get it at Walmart for $5
For longer lasting wear, remove your jewels before entering water and wipe down after each use and remove your body oils from the jewelry. Gold filled, Sterling Silver, and Stainless Steel can get wet, polish as needed.
Stretch bracelets can and will stretch out over time. For longer lasting tighter fit, remove/ put on one bracelet at a time to avoid excessive stretching.
12. WARNING: CHOKING HAZARD
Do not allow children to play with beads or let them place any jewelry pieces in their mouths. In the event that jewelry breaks, they may accidentally ingest or choke on the jewelry parts. All jewelry parts can be a choking hazard, especially for any children under the age of 5. Never suck or chew on your jewelry. Please keep yourself and little ones safe!