Tortoise Statement Earrings
We understand things just don't work out sometimes, and we're here to help with your return! Please carefully read over our return/ exchange policies, before sending back your return.
We accept returns and exchanges most items within 3 days of purchase. The following items are final sale and non-refundable.
- “Wire Rings” - Any ring that is handmade with wire.
- “Custom Order” - Anything that is personalized or altered specifically per the buyer’s request.
- “Sale Item” - Anything that is purchased on sale or at a discounted rate - Coupon codes or other discounts applied to your order automatically makes your items final sale items.
- “Vintage Jewelry” - Rings, Earrings, or Necklaces that we source and resell as vintage.
- "Freebies" - Anything given as a gift free of purchase.
How To Return:
- Contact us for Return Authorization (RA), before shipping back your return. We cannot guarantee authorization for your return if you ship back your items without RA, and we are not responsible for refunding you for the shipping costs or shipping back the items to you at our expense.
- Please contact us via email at email@example.com for RA. Include your name, order #, and details about your return/ exchange.
- Allow 24 hours for us to respond
Once approved, we will give you instructions on where to ship your return.
If you would like to return in person, you may come by our studio at any time during normal business hours.
Shipping for Returns / Exchanges:
Though we offer free shipping often, we do not provide free return shipping labels on any purchase. The buyer is responsible for shipping return costs.
Feel free to contact us with any questions or concerns regarding your order! We're here to help! Contact us via email at firstname.lastname@example.org
All orders are processed within 24-48 hours, during our normal business hours. During the holidays we experience higher volumes of orders and process all orders within 3-5 business days. Some of our items are handmade and require additional time to process. Most items are ready to ship and we ship them out as soon as possible!
Preorder items have longer processing times. Please refer to the description section of the preorder item you purchased. Estimated ship dates are as our estimated timeframe when we expect they'll be ready to ship. Please note these are estimates and not to be taken as actual shipping dates. We are not responsible for refunds regarding delays on preorders. If you wish to cancel your preorder, please refer to our cancellation policy.
We accept cancellations for online orders within 1 hour of purchase. Contact us via email at email@example.com with your order number and cancellation request.
If you request cancellation after we've processed your order, we cannot guarantee we can cancel your order. Items that are handmade cannot be cancelled after 1 hour of purchase. Preorder items must be cancelled within 24 hours of purchase.
Standard Shipping Cost:
Shipping starts at $3.99, any additional costs will be calculated based on weight at checkout. Standard orders are shipped with USPS First Class Package Mail and typically arrive in 3-5 business days. Orders are shipped in a 6"x9" bubble mailer and include boxes and other protective packaging. You will receive an email with a tracking number once your order has processed.
We proudly offer FREE SHIPPING on all orders in the United States over $50 via USPS First Class Shipping. This shipment option does not include shipping insurance.Shipping Insurance:
You have the option to insure your package in the event of damage or loss. To add shipping insurance, select Priority Mail shipping at checkout. This costs $8.15 and includes $50 of insurance coverage, with the option to insure more. Shipping timeframe for Priority Mail is typically 1-3 business days. You will receive an email with a tracking number once your order has processed. Priority packages are processed within our normal processing times mentioned above. They are shipped in a flat rate priority mailing box which offers an additional layer of protection for your order. We recommend purchasing shipping insurance to protect your package in transit.
Currently all orders may experience shipping delays, due to an increase of packages shipping all around the world and impacts from COVID-19. We are not responsible for shipping delays or lost packages. Once the packages leave our hands it is completely out of our control! We appreciate your patience and understanding, and we apologize for any inconvenience!
If your tracking says "Delivered" but you don't see your package:
Check with other members of your household to see if anyone may have put your package aside.
If you live in an apartment complex, contact your rental office to see if they are holding your package. Some packages do not fit inside your mail box, and carriers will often leave packages with the rental properties management office for safekeeping.
Inquire about your package with your local post office. Sometimes they mark packages as delivered but hold them if they weren't able to find a safe spot to leave the package. Google search your local post office phone number.
Contact us if your package is presumed to be lost by the carrier, after the status is “not delivered” or has not been updated for more than 15-30 days.
If your package is lost in transit:
If you purchased shipping insurance and your package gets lost, we will replace the contents of the order if we can.
If replacement is not possible, we do not give refunds for lost packages but will email a gift card of equal order value instead.
Replacement shipment cost are the buyers responsibility. We are at a loss in every way in these situations, and we hope you understand and work with us there!
- If you did not purchase shipping insurance, it's at our discretion for how we handle the loss. We apologize for any inconvenience!
If your jewelry is damaged or broken in transit:
If you purchased shipping insurance and your package gets damaged or broken in transit, we will send you a return shipping label and repair your items for you for free. Some items are irreparable, so please refer to our repair policy and contact us prior to returning your item. We will discuss all the details with you
- If you did not purchase shipping insurance, the buyer is responsible for all shipping costs. We package our products carefully with bubble wrap, protective boxes, and use bubble mailers. We have no control over what happens to your package in transit, so we are not responsible for paying for everything to fix it for you. We highly recommend purchasing additional shipping insurance.
When we hand over packages to the shipping carrier, handling and delivery is completely out of our control. We never know what to do in these situations, and we understand the disappointment when packages get lost or damaged in the mail. We will do what we can to help resolve the issue within our policies.
SHIPPING OUTSIDE OF U.S.We offer international shipping. Shipping costs will be calculated at check out.
PICK UP ORDERSSkip shipping costs and pick up your order at our Studio! Pick up orders are processed within 24-48 hours, during normal business hours. You will receive an email with instructions when your order is ready for pick up!
Buyers are responsible for entering coupon codes before checking out and processing your order. We are not responsible for crediting any discounts if you forget to enter the coupon code.
All discounted purchases are final sale and non-refundable.
A custom order is anything that is personalized, altered, or ordered specifically per the buyer’s request. We take a limited amount of custom orders throughout the year and make the decision to take on a project based on our work load. Additional fees apply.
During the Holiday season, the cut off date for custom orders is November 1st. We resume custom orders January 15th.
All custom order items are final sale and non-refundable.